We’re so sorry that some people have had issues pre-ordering. We feel very frustrated, too, but we don’t want to let this stop us. Thank you so much for sticking with it! By following the steps below you can avoid any pre-order issues. If you prefer, feel free to contact us at email@example.com and we’ll walk you through it.
I’m having trouble pre-ordering. Help!
If you’re using an iPhone or iPad, try installing the free Apple TV app before clicking the pre-order link.
If you’re on an Android device, try using a desktop computer. If you still have trouble using your desktop, try using the Google Chrome browser to open the pre-order link.
I have an iPhone or iPad, can I use it to pre-order?
Yes, you can pre-order directly from your Apple device. People have been able to pre-order from Apple devices or a desktop computer (PC or Apple.) If you use an iPhone or iPad, you may need to install the Apple TV app before clicking the pre-order link. If you use a desktop computer, you may need to use the Google Chrome browser (instead of Internet Explorer, etc.)
I have an Android phone, can I use it to pre-order?
Some people have had trouble pre-ordering from Android devices. It’s best to use a desktop computer and you may also need to use the Google Chrome browser (instead of Internet Explorer, etc.)
Why should I pre-order?
A lot of pre-orders means Apple will help spread the word and promote the film upon release. Pre-orders are a powerful way to help spread the word about Comfort Farms!
Can I watch the film right after I pre-order?
No, you won’t be able to watch the film right away. The film will be released in early December and you will be able to watch the copy you purchased then.
I’m still having issues, can someone help me?
For any questions, technical or otherwise, feel free to contact us firstname.lastname@example.org.